Terms Conditions & Cookies

Last updated 12th June 2022.

Introduction

We take your privacy seriously and are committed to maintaining the trust and confidence of our supporters, visitors to our website and subscribers to our newsletter. Maintaining the security of your data is critical and we have implemented measures to ensure your privacy rights are always respected. We commit to processing your data fairly and legally and to always be transparent about how we do so. This policy, which applies whether you contact us, make a donation, sign up to our newsletter or use our website, explains our approach to data protection and how we respect your individual rights. It does not apply to any of our partners, or any links provided on this website.

By continuing to use our website, subscribe to our newsletter, or donate, you are consenting to the terms and conditions laid out in this privacy policy.

Put simply, this policy outlines what we do with your data, why we do it, and how your individual rights are respected throughout that process. We ask you to read this privacy policy to ensure you are happy with the way that Global Teacher will process your data.

The processing of personal data in the UK is governed by several pieces of regulation, including:

The Data Protection Act 2018;
the Privacy and Electronic Communications (EC Directive) Regulations 2003;
General Data Protection Regulation (EU) 2016/679.

The notice may change from time to time so please check for updates. If you need further details or are unsure in any way, please contact us at hello@globalteacher.co

Quick Links

Who are we?

Global Teacher is a non-profit organisation (referred to as “Global Teacher”, “we”, “our” or “us” in this notice.) Global Teacher is registered in the UK as a Community Interest Company (CIC) with Companies House – company number 11834398. Global Teacher is also registered as a registered charity and CIO in England and Wales with the Charity Commission – charity number 1187678. Our registered office address is 170 High Street West, Sunniside, Sunderland, Tyne and Wear, SR1 1UP. Global Teacher operates as a non-profit organisation, which seeks to empower the next generation of changemakers with access to offline, offgrid educational solutions.

What personal information do we collect?

We collect and process your data:

When you use our website;
When you subscribe to our mailing list
When you make a donation;
When you contact us.

The information we collect from you directly may include:

Name;
Address and postcode;
Email address;
Telephone numbers;
Contact preferences;
bank account details for setting up a regular direct debit;
credit card details for processing credit card payments;
employer details for processing a payroll gift;
taxpayer status for claiming Gift Aid.

All payments are processed through Stripe, the world’s leading payment infrastructure system, trusted by the biggest brands. All data relating to payments are securely stored by Stripe. You can view their Privacy Notice here. Global Teacher only have access to basic payment information from Stripe, including:

Name;
Address and postcode;
Email address;
Telephone number;
Bank;
Card type (e.g. Visa, Mastercard…);
Last 4 digits of payment card used.

Name;
Address and postcode;
Email address;
Telephone number;
Bank;
Card type (e.g. Visa, Mastercard…);
Last 4 digits of payment card used.

We may also collect and process information about your interactions with us, including details about our contacts with you through email, SMS, post, on the phone or in person (i.e., the date, time, and method of contact), details about donations you make to us, events or activities that you register for or attend and any other support you provide to us. We may also collect and record any other relevant information you share with us about yourself, including your interests or your affiliations with other charities, community groups, your employer or a Global Teacher corporate partner. If you are a minor, we may collect the name and contact details of a parent or guardian and, where appropriate, the name and location of your school.In order to ensure that our communication with you is relevant and tailored to your background and interests, we may supplement what we know about you with information that is available to the public. This allows us to better understand your interests, preferences, and level of potential engagement and/or donation, so that we can contact you in the most appropriate way and to ensure that we do not send you unwanted communications. The information we collect and process about you from publicly-available sources may include demographic information associated with your postcode or your address and an estimate of your age. We may collect this information ourselves or through third-party service providers.Where we have identified that you may have the capacity or affinity to support Global Teacher at a higher level, we may use the information we hold about you to identify connections between you and our existing circle of key supporters. We may review other information about you that is available to the public through internet searches, social networks, such as LinkedIn, subscription services, news archives or public databases (e.g., Companies House, the electoral, political and property registers), such as information about corporate directorships, shareholdings, published biographic information, employment and earnings, philanthropic interests and networks, charitable giving history and motivations and relevant media coverage, so that we can engage with you in a more personalised way.

How do we use your information?

We may use your information in a number of ways, including:

To provide you with information, products or services that you have requested from us or that we feel may be of interest to you;
To provide you with information about our work or our activities;
To invite you to participate in interactive features on our website;
To process donations we may receive from you;
To fundraise;
For administrative purposes (for example, we may contact you regarding an event for which you have registered, to provide information requested from us or with a query regarding a donation you may have made to us);
For internal record keeping relating to any donations, or feedback;
To invite you to participate in voluntary surveys or research;
To contact you where you have been identified as a contact person for an organisation, such as a school (if we obtain your contact details in this way, we will only use them to contact you in your capacity as a representative of that organisation unless you have separately indicated that you are happy to be contacted as an individual supporter);
To analyse and improve the content and operation of our website;
To analyse and improve our internal business processes;
To analyse the personal information we collect about you and use publicly available information to better understand your interests, preferences and level of potential donations so that we can contact you in the most appropriate way and to ensure that we do not send you unwanted communications;
Where we are required by law to disclose or otherwise use your information.

In particular, we may contact you for marketing purposes by email or text message if you have agreed to be contacted in this manner. We may also send you service communications via email or text, for example where you place an order for goods or services on our website, or you have made a donation by text.If you have provided us with your postal address or telephone number, we may send you information about our work or other communications of the kinds described above by direct mail or contact you by telephone unless you have told us that you would prefer not to hear from us in this way. We provide information about how you can change your marketing preferences below.

How do we protect your information?

We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as long as is reasonable and necessary.

Although we use appropriate security measures once we have received your personal information, the transmission of information over the internet is never completely secure. We do our best to protect personal information, but we cannot guarantee the security of information transmitted to our website, so any transmission is at the user’s own risk. However, any payment card details (such as credit or debit cards) we receive on our website are passed securely to our payment processing provider (Stripe) according to the Payment Card Industry Security Standards.

For financial and technical reasons, we may, on occasion, need to use the services of a service provider outside the European Economic Area (EEA) – this may include a country which does not have the same level of data protection as in the United Kingdom. However, unless they are located in a country which has been assessed by the European Commission as ensuring an adequate level of protection for personal data, we will only use a service provider outside the EEA on the basis of an agreement with the service provider, designed to protect your data, in the appropriate form approved for this purpose by the European Commission – please contact us if you would like to see a copy of any of these agreements. We will take all steps reasonably necessary to ensure that your data is processed securely and in accordance with this Privacy Policy.

How long do we keep your information?

We will keep and delete your information according to our internal policies and will keep it no longer than reasonably necessary for the purposes for which we hold it, taking into account relevant legal and regulatory retention requirements (e.g. tax or health and safety requirements) and operational considerations.

How can you update the information we hold?

We pledge to make it clear and easy for you to choose how you hear from us. If you do not wish us to use your personal data for marketing purposes as outlined above, you can unsubscribe from our mailing list at anytime using the ‘unsubscribe’ button within the email itself, or you can contact us at hello@globalteacher.co and request to be removed from our mailing list.

If you have indicated that you do not wish to be contacted for marketing purposes, we will maintain your details on a suppression list to help ensure that we do not continue to contact you for marketing purposes. However, we may still need to contact you for administrative purposes, including (but not limited to):

Processing a donation you have made and any related Gift Aid;
Providing you with the information you need to participate in an activity or event for which you have registered, and;
Explaining and apologising where we have made a mistake.

Similarly, if your contact details have changed or you think any information we have about you is incorrect or incomplete, you can always update or correct the information we hold about you by contacting us at hello@globalteacher.co

Why are we allowed to process your data?

Our Privacy and Cookie Policies take into account several laws, including:

the Data Protection Act 2018
the Privacy and Electronic Communications (EC Directive) Regulations 2003
General Data Protection Regulation (EU) 2016/679

Generally, our processing of your personal information as described in this policy is allowed by these laws based on one or more lawful grounds, including:

Where you have provided your consent to us using your personal information in a certain way. For example, we only use your information to send you marketing communications by email or text with your consent. We also may ask for your explicit consent if you share sensitive personal information with us.
Where the processing is reasonably necessary for the performance of a contract to which you are a party or to take steps at your request prior to entering a contract. For example, we may rely on this basis where you apply to work for us.
Where the processing is reasonably necessary to comply with a legal obligation to which we are subject. For example, we may rely on this basis where we are obliged to share your personal information with a regulator or HMRC.
Where the processing is reasonably necessary for the purpose of a legitimate interest pursued by us or a third party and your privacy rights do not override the legitimate interest. Our “legitimate interests” include pursuing the aims of Global Teacher through advocating and campaigning for the welfare of children, supporting children and families through our work in the UK and globally, and fundraising through direct marketing campaigns, emergency appeals, special events and our retail shops. However, “legitimate interests” can also include your interests, such as when you have requested information from us, and those of third parties, such as our beneficiaries. For example, we rely on legitimate interests for activities such as sending marketing communications by post or telephone unless you have told us that you would prefer not to hear from us in this way, contacting you as a representative of an organisation about charity partnerships or in order to organise an event, and analysing your interaction with us to improve our internal business processes. In any event, where we are relying on legitimate interests to process your personal information, we will consider any potential impact on you (positive or negative), your rights under data protection laws, and will not use your personal information for activities where the impact on you overrides the legitimate interests in the processing.

What data protection rights do you have?

Under UK data protection law, you have certain rights over personal information that we hold about you. These rights are summarised below. Please note that exceptions apply to a number of these rights, and not all rights will be applicable in all circumstances.

Your rights in relation to our processing of your personal information, include:

Right to object to the processing of your data – you have the right to object to our processing of your personal data in certain circumstances. If you object, please explain your objection and the reason for it. If you are objecting to the processing of your data for direct marketing purposes, you can tell us in any of the ways described in the section ‘How can you update the information we hold about you, or update your marketing preferences?’ above and we will stop processing your data for those purposes as soon as reasonably possible.
Right to have inaccurate or incomplete personal information corrected or completed – if you believe our records of your personal information are inaccurate or incomplete, you have the right to ask us to correct or complete those records. You can do this as described in this section or in the section ‘How can you update the information we hold about you, or update your marketing preferences?’ above.
Right to restrict processing – in certain circumstances, you have the right to ask us to stop making active use of the personal information that we retain in our records about you, if there is disagreement about its accuracy or legitimate usage.
Right of erasure – in certain circumstances, you have the right to request that we delete your personal information from our records.
Right of access – you can write to us to ask for confirmation of what information we hold relating to you and to request a copy of that information. Provided we are satisfied that you are entitled to see the information requested and we have successfully confirmed your identity, we will provide you with your personal information subject to any exceptions that apply.
Right to receive your personal information in a portable format – in limited circumstances, where we are processing information you provided to us because you gave us your consent or because it is necessary for the performance of a contract and the processing is carried out by automated means, you may ask us to provide it to you in a portable format.

You can assert your rights, raise a concern, or make a complaint about how we process your personal data by contacting us at hello@globalteacher.co. It will assist us, if you explain your request or concern and describe the personal information you are referencing as specifically as possible. In order to action your request, we may need to request further information or request that you provide proof of identity.

If you are not happy with how we have handled your request or complaint, you can contact the Information Commissioner’s Office (ICO), which oversees the protection of personal data in the UK.

Alternatively, you may choose to contact the ICO directly about your complaint, regardless of whether you have raised it with us first. You can find out more about making a complaint to the ICO here.

3rd Party (Other) websites

We cannot be held responsible for the privacy of data collected by websites not owned or managed by Global Teacher, including those linked through our website.

Cookies Policy

Like most websites the Global Teacher website uses cookies to collect information. Cookies are small data files which store information on your browser, your computer or other connected devices (such as smart phones or tablets). Cookies allow us to recognise that you have visited our website previously. Cookies are essential for the effective operation of our website, they make it easier for you to maintain your preferences on our website and improve your web browsing experience.

Some cookies collect information about browsing behaviour when you access this website via the same browser, computer or device. This includes information about pages viewed and your journey around a website. We do not use cookies to collect or record information on your name, address or other contact details.

A cookie often includes a randomly generated number which is stored on your device. Many cookies are automatically deleted after you finish using the website.

You can find more information about cookies at https://www.allaboutcookies.org and https://www.youronlinechoices.com/uk/

This website does not store any information that would, on its own, allow us to identify individual users of this service without their permission. Any cookies that may be used on this website are used either solely on a per session basis or to maintain user preferences. Cookies are not shared with any third parties.

Types of Cookies

We have assessed our cookies based on the ICC Cookie Guide.

Strictly necessary cookies: These cookies are essential for the user to move around the website and to use its features, e.g. shopping baskets and e-billing.
Performance cookies: These cookies collect information about how the user makes use of the site, e.g. which pages the user visits most. These cookies do not collect information that identifies the user.
Functionality cookies: These cookies remember choices made by or attributes of the user and enhance the features and content you experience during your visit to our website, e.g. language, appeals visited or user’s location. This cookie is also used to remember a user’s preferences for a font size, or customisable parts of a web page.
Targeting or advertising cookies: These cookies collect information about the users’ browsing habits. This may also include your use of social media sites, e.g. Facebook, etc. or how you interact with our website which then shows you relevant content elsewhere on the internet. NB. These may also be used to choose the advertisements that are displayed to you on our website and other websites.

Cookie Name	Expiration Time	What It Does
_ga	2 Years	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gid	1 Day	Registers a unique ID that is used to generate statistical data on how the visitor uses the website.
_gat	1 Day	Used by Google Analytics to throttle request rate.
_hjid	365 Days	Hotjar cookie. This cookie is set when you first land on a page with the Hotjar script. It is used to persist the random user ID, unique to that site on the browser. This ensures that behaviour in subsequent visits to the same site will be attributed to the same user ID.

How do I disable cookies?

Most browsers allow you to reject all cookies, whilst some browsers allow you to reject just third-party cookies. For example, in Chrome, you can block or allow all cookies by default. On your computer, open Chrome. At the top right, click ‘More Settings’, then under ‘Privacy and security’, click Cookies and other site data and select an option.

How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below. Please be aware that blocking all cookies will, however, have a negative impact upon the usability of many websites, including ours.

Microsoft Internet Explorer

From the Tools menu, select Internet Options.
Click on the Privacy tab.
Select the appropriate settings.

Google Chrome

Choose Settings> Advanced
Under “Privacy and security,” click “Content settings”.
Click “Cookies”

Safari

Choose Preferences > Privacy
Click on “Remove all Website Data”

Mozilla Firefox

Choose the menu “tools” then “Options”
Click on the icon “privacy”
Find the menu “cookie” and select the relevant options

Opera 6.0 and further

Choose the menu Files”> “Preferences”
Privacy

Contact Us

We understand that trying to get your head around terms, conditions and cookies can be hard. If you have any questions about any aspect of our privacy and cookies policy, you can contact us by email at hello@globalteacher.co

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About

Pod & Lumi

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Contact

170 High St West

Sunderland

Tyne & Wear

SR1 1UP